The Help Desk for SaaS Developers

Stop managing your customer issues via email.

Your business can't wait. Poor support is the number #1 reason why customers leave.

Try Free For 14 Days

Issuebear Can Transform Your Business

You add your customers, they log in to your Ticket Hub and you start delighting.

For Your Support Team

A great experience for your support agents, because happy agents = happier customers.

Project Managers, Account Managers and other staff can view and watch tickets for the customers they’re responsible for.

Screenshot of assigning support tickets to people or teams for them to deal with
Take Responsiblity

Assign tickets to agents or teams so everyone knows who is responsible for resolving the problem. Assign back to the customer when ready.

Sreenshot of prioritising and categorising support tickets
The Important Issues First

Easily see all the tickets that need dealt with, prioritise them, categorise them, and take them through your workflow.

Screenshot of setting up target rules for support ticket service level agreements
Make A Customer Promise

Setup Service Level Agreements to target when tickets will get their first response, regular updates, or resolution.

Screenshot of prioritising a support ticket by increasing it's helium value
Highlight Your Best Customers

Use Ticket Helium to raise the importance of individual issues or all tickets from your key customers.

For Your Customers

A user friendly ticket hub where they can see all their tickets and raise new ones.

Customers no longer think that issues just disappear into a black hole.

Screenshot of a list of tickets that the customer can see
Full Visibility - No Black Holes

Can either see their own tickets or all the tickets from their organisation. They can triage them, post updates, and prioritise them.

Sreenshot of a knowledge base search form for customers to help themselves
Customers Can Help Themselves

Private access to your Knowledge Base, with only articles you want them to see. Let your customers help themselves.

Screenshot of setting up an announcement to let customers know of maintenance
Always Kept Up To Date

Can view your company announcements, such as upcoming maintenance or any other important information you need to inform them of.

Screenshot of enabling accepting new tickets via email
Accept New Tickets Via Email

Your existing customers can send you issues by email which can then be automagically turned into a new ticket.

Agent Dashboard

Agents can quickly see the tickets assigned to them, what they’re watching, pending tickets and more. Customise this dashboard with your own queues.

Customer Login

Let customers login to your ticket hub and see the tickets relevant to them, either from themselves or other members of their organisation.

Queues

Queues are lists of tickets matching specific criteria. We give you some sensible defaults, but you can always create your own.

Detailed List

See the important details of all your tickets, such as who created it, priority, the next SLA target, who last replied and when, and more.

Powerful Sidebar

See all the ticket information in one place, quickly click fields to edit the information, read organisation and user notes or search your knowledge base.

Ticket Messages

See the message history between you and your customer and easily switch between notes, attachments and related tickets.

Watch Tickets

Customers and agents can watch tickets they’re not involved in, so managers can make sure they’re kept in the loop.

Issuebear has no per-agent pricing!

Free for 14 days, then just $100 per month

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