Customer Support

Make your customers feel special

For All Customer Levels

Create user accounts for all your customers so they can log in to your ticket hub. Users can raise tickets which are grouped under their organisation and they can quickly see the status of their tickets and your replies.

Keep Customers Organised

Group your customers in organisations, with office locations, job titles and phone numbers. Use notes to remind yourself of past interactions, anniversaries, and important data.

Custom Ticket Types

Handle software bugs, feature requests, shipping questions and product requests through separate ticket types. Use custom fields to ensure your agents get the right information, such as their device type, shoe size or closest airport.

Knowledge Base

Create a private Knowledge Base of answers to common customer questions, letting them help themselves first. Create rich documents of images and embedded videos and use Canned Responses to send them out quickly.

Try for free

Features

Agent Dashboard

Agents can quickly see the tickets assigned to them, what they’re watching, pending tickets and more. Customise this dashboard with your own queues.

Customer Login

Let customers login to your ticket hub and see the tickets relevant to them, either from themselves or other members of their organisation.

Queues

Queues are lists of tickets matching specific criteria. We give you some sensible defaults, but you can always create your own.

Detailed List

See the important details of all your tickets, such as who created it, priority, the next SLA target, who last replied and when, and more.

Powerful Sidebar

See all the ticket information in one place, quickly click fields to edit the information, read organisation and user notes or search your knowledge base.

Ticket Messages

See the message history between you and your customer and easily switch between notes, attachments and related tickets.

Watch Tickets

Customers and agents can watch tickets they’re not involved in, so managers can make sure they’re kept in the loop.

Issuebear has no per-agent pricing!

Free for 14 days, then just $100 per month

View Pricing Start Free Trial