Enquiry Management
Shorten your Cycle
Accelerate your revenue by improving your inbound sales process. Capture all the relevant information quickly with a customisable enquiry form embedded into your own website. Understand what your customer needs quickly.
Improve Internal Communication
From a new sales lead to an existing prospect, Issuebear can help improve your internal communication using a shared ticket inbox and private notes on the enquiry, customer and their organisation. Let the whole team see what’s happening.
Custom Ticket Types
Handle different types of enquiries, whether you just need an open-ended text box, or need to ask specific questions to nail down their requirements. It doesn’t matter if you’re selling shoes, cars or holidays, you can customise a form to fit.
Knowledge Base
Create an internal sales bible in the Knowledge Base. Give your sales team the answers they need to answer inbound enquiries quickly with product summaries and best practices. Use Canned Responses to share common pricing quotes.
Features
Ticket Management
Move beyond shared email inboxes and to a dedicated tool for managing inbound requests. Manage your ticket lifecycle and empower your agents to provide amazing support.
Rules
Create canned responses and automated ticket processing rules that help you resolve tickets more efficiently. Automate the boring stuff and leave more time for delighting your customers.
Reporting
Get detailed analytics of your inbound ticket flow, SLAs, agent responsiveness and customer satisfaction. We give you the peace of mind of knowing your customers are happy.
SLAs
Make a promise to your customers with a Service Level Agreement, target tickets with different rules, and keep track of breaches and successes.
Knowledge Base
Help your customers help themselves by populating a knowledge base with articles which describe your product or services. Write articles just for your agents or staff and help everyone learn.
Customer Management
Manage your customers whether you know them already or not. Put them into organisations, attach notes to them, store their office locations, job titles and other contact details.
Customisation
Customisation equals flexibility. Setup your own ticket types and custom ticket creation forms, your own ticket statuses, impacts, urgencies, and much more. Make the system your own and keep it secure.
Agent Dashboard
Agents can quickly see the tickets assigned to them, what they’re watching, pending tickets and more. Customise this dashboard with your own queues.
Customer Login
Let customers login to your ticket hub and see the tickets relevant to them, either from themselves or other members of their organisation.
Queues
Queues are lists of tickets matching specific criteria. We give you some sensible defaults, but you can always create your own.
Detailed List
See the important details of all your tickets, such as who created it, priority, the next SLA target, who last replied and when, and more.
Powerful Sidebar
See all the ticket information in one place, quickly click fields to edit the information, read organisation and user notes or search your knowledge base.
Ticket Messages
See the message history between you and your customer and easily switch between notes, attachments and related tickets.
Watch Tickets
Customers and agents can watch tickets they’re not involved in, so managers can make sure they’re kept in the loop.
...for 14 days, then all features from just $19 per month