Internal Help Desk

Easily manage employee requests

Employee Recognition

Create user accounts to your Ticket Hub for every member of staff. Empower your agents through staff location information, job titles and user notes. Upload avatars for the personal touch.

Ticket Types For All

Handle hardware requests, software problems, holiday requests and general HR questions through separate ticket types. Tag requests and use automated rules to direct them towards the correct teams.

Categorise Everything

Setup ticket categories and custom fields that match the ticket type. Ask for which model of printer is having a problem. Ask for the dates on a holiday request. Ensure your agents have the right data to increase efficiency.

Knowledge Base

Create an internal Knowledge Base of answers to common staff questions, on-boarding information, company policies and security requirements. Use Canned Responses to direct staff towards existing information.

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Features

Agent Dashboard

Agents can quickly see the tickets assigned to them, what they’re watching, pending tickets and more. Customise this dashboard with your own queues.

Customer Login

Let customers login to your ticket hub and see the tickets relevant to them, either from themselves or other members of their organisation.

Queues

Queues are lists of tickets matching specific criteria. We give you some sensible defaults, but you can always create your own.

Detailed List

See the important details of all your tickets, such as who created it, priority, the next SLA target, who last replied and when, and more.

Powerful Sidebar

See all the ticket information in one place, quickly click fields to edit the information, read organisation and user notes or search your knowledge base.

Ticket Messages

See the message history between you and your customer and easily switch between notes, attachments and related tickets.

Watch Tickets

Customers and agents can watch tickets they’re not involved in, so managers can make sure they’re kept in the loop.

Issuebear has no per-agent pricing!

Free for 14 days, then just $100 per month

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