Our Simple Help Desk Improves Your Business Support Workflow.

Stop using email or tools designed for B2C. We can help you answer your support requests more efficiently, measure their happiness, manage your service level agreements and do it all with a simple user interface that everyone can understand.

Can you see all your client support requests this easily?

Screenshot of Issuebear operational dashboard, showing the tickets and priorities for a single client.

Contact Us

We Don't Do B2C. But Help Scout and Happyfox Don't Do B2B.

Most help desk software is designed for B2C. Issuebear helps you provide better business support.

Clients First

The people at the clients you support can log in and see their requests, and can even reply to those from their colleagues.

A list of clients with their name and service level.

Client Management

Prioritise tickets from the clients who pay you more. Work with your clients to resolve and prioritise issues.

Service Levels

Create service levels for response, resolution and update times and make a committment to your clients.

You Can Do Better Than Email.

Go beyond basic ticket management features and keep everyone in the loop.

A screenshot of changing the status on a ticket.

Internal Statuses

Always know the state of a ticket with both internal and client facing status. Customise them to match your workflow, colour code to spot tickets at a glance.

A screenshot of changing the Impact of a ticket.

Prioritise By Client

Impact and Urgency can be customised and given a score to create a priority. Or sort by Helium, a per ticket score calculated from the client and ticket age.

A dropdown of people to assign a ticket to.

Assign To Client

Everyone knows where the responsibility currently sits when you can assign tickets to your agents, teams and the customer. Use round robin for new tickets.

Levelled Up Support For B2B Software Companies.

Screenshot of related GitHub PRs and commits on a ticket.

GitHub Integration

Integrate with GitHub webhooks and have internal ticket statuses automatically update as PRs are created or merged. Keep internal ticket status hidden from customers.

AI Helpers

Use integrated ChatGPT or Claude with your own API keys to generate ticket summaries and automatically tag incoming tickets. Save your support team time.

Dark Mode

A carefully crafted dark mode experience to make sure you don't blow out your eyeballs when switching from VS Code (or your special dark tool of choice).