Here at TeamWeb Limited your privacy is very important to us and we are committed to keeping your personal information safe.
This privacy notice for TeamWeb Limited(‘we’, ‘us’ or ‘our’), describes how and why we might collect, store, use and/or share (‘process’) your information when you use our services (‘Services’), such as when you:
- Use any of our products or services.
- Engage with us in other related ways, including any sales, marketing, or events.
Personal information we collect
The information you provide to us when engaging with our products may include:
- Contact details, such as your first and last name, business email address, business postal address, phone number and professional title.
- Account details such as your username and password, billing details including name and payment information. This payment information is processed by our billing partner Paddle. Paddle handles all your payment details and their privacy policy can be found here https://www.paddle.com/legal/privacy.
- Usage information, such as information about how you use our products, the content you submit to the Services and information you provide about your own clients whilst using the Services.
- Marketing data, including your marketing preferences and the details on how you interact with our marketing.
All information you provide must be true, complete and accurate.
Automatic collection
We automatically collect certain information when you visit, use or navigate the Services. Whilst this information does not reveal your specific identity, it may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URL’s, device name, country, location, information about how and when you use our Services, and other technical information. This information is only needed to maintain the Services for security and operational purposes and for the purposes of analytics and reporting.
As is fairly standard we also collect information through cookies and similar technology, our cookie policy can be found on the site you are visiting.
Log and usage data is collected for service-related, diagnostic, and performance purposes. The log data is stored in log files and typically contains much of the same information as above, such as IP address, device information, browser type, information about your activity in the Services (date/time stamps associated, pages, files viewed, searches), device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings).
How we use your information
We process your information to provide, improve and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We also may process your information for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with the Services, including:
- To facilitate account creation and authentication and otherwise manage user accounts.
- To deliver to Services to the user.
- To respond to user questions and offer support to users.
- To send administrative information to you.
- To enable user-to-user communications.
- To request feedback.
- To protect our Services. Research and development.
- Marketing and advertising.
We only permit adults over 18 to have access to our Services therefore no personal information of minors should ever be stored by us.
How we share personal information
We may share personal communication with:
Service providers. Companies and individuals that provide services on our behalf or help us maintain the Services. These include providers such as hosting, email delivery, billing or website analytics services.
Professional service providers. Professional advisors, auditors, lawyers, insurers or banking advisors may from time to time need to access the personal information we store in order to provide their services to us.
Billing and payment. Our billing partner Paddle require access to the Services and in turn have access to your personal information for billing purposes.
Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Compliance and protection
We only process your personal information when we believe it is necessary and we have a valid legal reason to do so under applicable law.
If you are located in the UK or the EU, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the situations in which we would process your personal information.
- Performance of a contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you
- Legitimate interests. We may process your personal information when we believe it is reasonably necessary to achieve our legitimate business interest. For example, We may process your personal information for some of the purposes described in order to:
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- Analyse how our Services are used to we can improve them to engage and retain users
- Diagnose problems and/or prevent fraudulent activities
- Understand how our users use our products and services so we can improve user experience
- Legal obligations. We may process your personal information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital interests. We may process your personal information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
In legal terms we are generally the ‘data controller’ under European data protection laws of the personal information described in this privacy notice, since we determine the means and/or purposes of the data processing we perform. This privacy notice does not apply to the personal information we process as a ‘data processor’ on behalf of our customers. In those situations, the customer that we provide services to and with whom we have entered into a data processing agreement is the ‘data controller’ responsible for your personal information, and we merely process your information on their behalf in accordance with your instructions.
Privacy rights and opt-out
You may opt-out of marketing-related emails and any other communication by following the opt-out or unsubscribe instructions found within the communication you receive.
You can opt-out of third-party cookies as described in our cookie policy.
Personal information requests. We offer you choices that affect how we handle the personal information that we control. Depending on your location and the nature of your interactions with our Services you may request access to your personal information in the following ways:
- How we collect your personal information has been described in detail in this privacy policy therefore you should not require to ask how we collect your personal information.
- You may request to access the personal information we store about yourself. You may request this information and where possible we will provide this to you in a readily useable format.
- If the personal information we store about you is incorrect or out of date you may request that we update this on your behalf if you cannot access it and update it yourself.
- You may request that we delete all of your personal information if we no longer require to store it for the purposes of providing you with the Services.
How to exercise these rights
To exercise any of the rights detailed above please send your request to legal@teamwebhq.com or by post to our headquarters at 272 Bath Street, Glasgow, G24JR
We ask that you provide as much specific information as you can with the request and we may also require you to confirm your identity before we are able to complete your request.
How long keep your information
We will only keep your information for as long as it is necessary for the purposes set out in this privacy policy. If a longer period of retention is required or permitted by law, such as tax, accounting or other legal requirements. We will never keep your personal information for longer than three (3) months past the termination of the user’s account.
When we no longer have a legitimate reason for processing your personal information we will delete or anonymise it.
How we keep your information safe
We have implemented appropriate and reasonable technical security measures to keep your personal information safe. We do our best to protect your personal information however no electronic transmission over the internet can be 100% secure from hackers, cyber criminals or other unauthorised third parties. You can do your part in keeping your personal information secure by only accessing the Services within a secure environment.
Changes to this privacy policy
We reserve the right to update or modify this privacy policy at any time. If we make material changes to this policy we may notify you either posting it on our website or contacting you directly via email.
How to contact us
As always we love from hear from our customers so if you have any questions or comments about this policy you may contact our Data Protection Office (DPO) by email at andrea@teamwebhq.com or by post at:
TeamWeb Limited
Data Protection Officer
272 Bath Street,
Glasgow, G2 4JR
Scotland