Ticket Management
Move beyond shared email inboxes and to a dedicated tool for managing inbound requests. Manage your ticket lifecycle and empower your agents to provide amazing support.
Client Management
Manage your clients and their users, attach notes to them, store their office locations, job titles and other contact details to help make supporting them a breeze.
Knowledge Base
Help your customers help themselves by populating a knowledge base with articles which describe your product or services. Write articles just for your agents or staff and help everyone learn.
Automation
Create canned responses and automated ticket processing rules that help you resolve tickets more efficiently. Automate the boring stuff and leave more time for delighting your customers.
Reporting
Get detailed analytics of your inbound ticket flow, SLAs, agent responsiveness and customer satisfaction. We give you the peace of mind of knowing your customers are happy.
Service Levels
Make a promise to your customers with a Service Level Agreement, target tickets with different rules, and keep track of breaches and successes.
Customisation
Customisation equals flexibility. Setup your own ticket types and custom ticket creation forms, your own ticket statuses, impacts, urgencies, and much more. Make the system your own and keep it secure.