More than just the bear essentials

Simple, Not Basic

One of our product goals is to keep things simple, but that doesn’t mean we only have basic features. We have a long list of customisation options, advanced ticket routing management, extensive user role support, a fully featured Knowledge Base, broad automation support with Rules and Canned Responses, and Service Level Agreement (SLA) goals and targets that should meet even the most complex of requirements. Go beyond a distribution list for your enquiries or a shared inbox for your support tickets and embrace a support platform that can grow with you.

Agent Dashboard

Agents can quickly see the tickets assigned to them, what they’re watching, pending tickets and more. Customise this dashboard with your own queues.

Customer Login

Let customers login to your ticket hub and see the tickets relevant to them, either from themselves or other members of their organisation.


Queues are lists of tickets matching specific criteria. We give you some sensible defaults, but you can always create your own.

Detailed List

See the important details of all your tickets, such as who created it, priority, the next SLA target, who last replied and when, and more.

Powerful Sidebar

See all the ticket information in one place, quickly click fields to edit the information, read organisation and user notes or search your knowledge base.

Ticket Messages

See the message history between you and your customer and easily switch between notes, attachments and related tickets.

Watch Tickets

Customers and agents can watch tickets they’re not involved in, so managers can make sure they’re kept in the loop.

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