Why Issuebear?

Level Up Your Customer Support

Who Best To Look After Your Data Than You?

You have clients. They have questions. Email just isn’t cutting it, and now you’re stuck with too many requests and a bunch of unhappy customers. Sound familiar?

You want to use a support system, but everyone wants to sell you a SaaS product where they host your data. But you don’t want to give your data to someone else, especially if you deal with sensitive information.

Issuebear can help solve your support headaches by providing an easy to use solution AND you get to host it your own environment. Sign up for our newsletter to learn when we launch later in 2026.

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How Does Issuebear Help You Help?

A screenshot of tickets created by you.

Client Visibility 

Your clients can log in anytime to view all their submitted requests and current statuses, giving them complete visibility into their requests. No more uncertainty, just clear updates on how their concerns are being addressed.
A screenshot of a list of ticket queues with the unresponded queue selected.

Ticket Filtering

Manage tickets through built-in filters and custom queues. Sort tickets by type, prioritise those that have been open the longest, or categorise by tags, ensuring you can focus on what matters and no requests get overlooked.
A screenshot of some SLA rule configuration.

Service Levels

Each of your clients can be assigned a service level, with your own defined rules and targets. That allows you to promise response and resolution times to your best clients, including custom working hours. Make them feel loved.

Track Client Feedback & Improve Service

Ask customers for feedback following their support experience and keep track of your best performing agents, your happiest clients, and where you need to improve.
A screenshot of part of a ticket feedback report.

It Wouldn't Be A Help Desk Without...

Announcements

Keep your clients up to date with notifications for upcoming maintenance, product updates, and billing issues, ensuring they’re always informed while lightening your manual workload.
A screenshot of the available reports.

Reporting

Monitor SLA compliance, track ticket trends, and evaluate agent success while keeping an eye on customer feedback to identify improvement areas and enhance client satisfaction.
A screenshot of setting a custom ticket helium value.

Helium Powered

Boost ticket visibility by assigning a helium value to prioritise what matters. When your clients don’t receive a reply, the value automatically increases, nudging your team to respond quickly.