Blog
Top 5 Ticketing Tools for Streamlined Customer Service in 2024
Explore the best ticketing tools that streamline customer service for small businesses. Discover how top platforms like Issuebear can elevate your support experience.
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How to Create a Knowledge Base as a Small Business
Step-by-step guide to building an effective knowledge base for your small biz. Discover how it enhances customer experience and efficiency.
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How to Deescalate an Angry Customer in 5 Simple Steps
Master the art of de-escalating angry customers with our guide. Learn how listening, empathy, solutions, follow-up, and reflection can turn tides.
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How to Cut Support Ticket Volume in Half: 7 Powerful Strategies Every Help Desk Must Know
Uncover unique strategies to proactively deal with support issues and reduce ticket volume.
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Help Desk System Challenges: Common Issues and How to Overcome Them
Explore common help desk challenges and practical solutions to enhance your customer service workflow.
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The 4 Pillars of Exceptional Help Desk Management
Discover the four key fundamentals to manage your help desk effectively and boost customer satisfaction.
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How to Train Your Team for Help Desk Excellence in Just 10 Steps
Learn how proper training can empower your help desk team to deliver superior customer service.
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The Psychological Side of Support: Understanding Customer Emotions
Underline the emotional aspect of customer service and learn how empathy can enhance your offering.
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The Power of a Knowledge Base
Your knowledge base isn't just for your customers, it's for your staff too. Don't forget to spread the knowledge.
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Why Email Fails as a Support Tool
Almost every business starts by providing support over email, but you'll find it quickly becomes a challenge.
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Top 5 Help Desk Best Practices
Running a help desk isn't easy, but here are five things we think are worth thinking about when getting started.
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