Pricing
...for 14 days, then all features from just $19 per agent per month
-
Standard Plan
All pricing in US DollarsPrice Per Support Agent
$ 19 /mo UK £15 GBP
Billed Annually Up-Front$ 21 /mo UK £17 GBPStart Free Trial
Billed Monthly
14 days free, no credit card required -
- Only pay for Support Agents
- Free and Unlimited Customers
- Ticket Management
- Tickets via Ticket Hub or Email
- Agent and Customer Reporting
- Internal and Customer Knowledge Base
- Ticket Feedback CSAT
- SLAs and Schedules
- Custom User Roles
All of this included in your plan...
Inboxes | 3 |
Ticket Management | |
Ticket Notifications | |
Private Notes | |
Agent Collision Protection | |
Ticket Attachments | 100GB |
Ticket Watching | |
Reporting | |
Custom Ticket Types | |
Custom Fields | |
Custom Ticket Statuses | |
Custom Ticket Impacts | |
Custom Ticket Urgencies | |
Ticket Tags | |
Organisations | |
People Management | |
Multiple Teams | |
Custom User Roles | |
Knowledge Base | |
Ticket Helium | |
Login with Password | |
Login with Magic Codes | |
Multi-Factor Login | |
Ticket Feedback Gathering | |
Custom Queues | |
Tickets via Email | |
Service Levels | |
Schedules | |
Custom Dashboards | |
Canned Responses | |
Custom Roles | |
Per Organisation SLA | |
Ticket Rules |
FAQs
Agents are your help desk staff who will be replying to tickets submitted by your customers. Only agents can reply to tickets, but all other user types (staff and customers) are free and unlimited.
Yes, you can signup for a 14 day free trial with no credit card required here.
We offer both monthly and annual (paid upfront) billing options. You can manage these through the billing area of the application. All our automated subscription billing is handled by Paddle.
We support Paypal, as well as all major credit and debit cards. Your monthly invoices are available within the application, and they will be emailed to your billing email address from Paddle. If you're unable to use a credit card and would prefer to be invoiced and pay by bank transfer, we can do this for annual contracts. Contact us and we'll discuss.
Paddle are our credit card processing partner. They handle all our subscription payments, so the invoice you'll get each month and your credit card statement may reference them along with Issuebear.
Our support team are available Monday-Friday, 9am-5pm UK time via our support portal (which we use the product for!).
You can contact our sales team by opening a ticket with them here.