Pricing

All pricing is per agent per month
Try Issuebear for free, no credit card required

...for 14 days, then all features from just $19 per month

  • Standard Plan

    All pricing in USD

    All features, instant setup

    $ 19 /mo per agent
    (£15 GBP per agent)
    Billed Annually
    $ 21 /mo per agent
    (£17 GBP per agent)
    Billed Monthly
    Start free trial
    14 days free, no credit card required
    • Only pay for Support Agents
    • Free and Unlimited Non-Agent Users
    • Ticket Management
    • Tickets by Public Form or Email
    • Agent and Customer Reporting
    • Internal and Public Knowledge Base
    • Ticket Feedback CSAT
    • SLAs and Schedules
    • Custom User Roles

All of this included in your plan...

Inboxes 3
Ticket Management Check
Ticket Notifications Check
Private Notes Check
Agent Collision Protection Check
Ticket Attachments 100GB
Ticket Watching Check
Reporting Check
Custom Ticket Types Check
Custom Fields Check
Custom Ticket Statuses Check
Custom Ticket Impacts Check
Custom Ticket Urgencies Check
Ticket Tags Check
Organisations Check
People Management Check
Multiple Teams Check
Custom User Roles Check
Knowledge Base Check
Ticket Helium Check
Login with Password Check
Login with Magic Codes Check
Multi-Factor Login Check
Ticket Feedback Gathering Check
Custom Queues Check
Tickets via Email Check
Public Ticket Forms Check
Service Levels Check
Schedules Check
Custom Dashboards Check
Canned Responses Check
Custom Roles Check
Per Organisation SLA Check
Ticket Rules Check

FAQs

Agents are help desk staff who will be replying to tickets submitted by your customers, whether those customers work for the same organization as you, for an outside organsiation, or are members of the public contacting you by form or email. Only agents can reply to tickets, but you can create as many free non-agent user accounts as you want for staff who only need to view or create them.

Yes, you can signup for a 14 day free trial with no credit card required here.

We offer both monthly and annual (paid upfront) billing options. You can manage these through the billing area of the application. All our subscription billing is handled by Paddle.

We support Paypal, as well as all major credit and debit cards. We don’t support bank transfers or other payment methods yet. Your monthly invoices are available within the application, and they will be emailed to your billing email address from Paddle.

Paddle are our credit card processing partner. They handle all our subscription payments, so the invoice you'll get each month and your credit card statement may reference them along with Issuebear.

Our support team are available Monday-Friday, 9am-5pm UK time via our support portal (which we use the product for!).

You can contact our sales team by opening a ticket with them here.