Knowledge Base
Go beyond a static FAQ page with a well organised, well presented, easily searchable knowledge base for your business or product. Easily format your text, upload images, embed videos, insert syntax-highlighted code, and make your product documentation come to life. Create multiple collections of documents, in different languages, presented either as individual articles or as a book split into chapters and categories
Knowledge Base articles can be visible only to your agents, registered users of your Ticket Hub or to anyone via your Public Portal. This allows you to store your internal documentation, training material and best-practices all in one system. Issuebear also supports a unique article sections feature, where each part of a document can have its own visibility settings. This allows you to manage a single document for all readers and limit access to a specific type of user or organisation right down to the paragraph level.
With our Public Portal, the Knowledge Base can be the front-door to your support platform, providing a self-help route to your customer base. An effectively managed and well-informed knowledge base can reduce your inbound support tickets by at least 30%, helping to lower the workload for your support team and provide a higher level of support for your customer. All of Issuebear’s documentation was written and is hosted in our Knowledge Base product, so you can see for yourself.
The Knowledge Base can be customised with your colours and logo and can include links to other sources of help, such as your YouTube channel. Use the product announcements feature to keep customers up to date with your newest features or upcoming maintenance. Beyond the Knowledge Base, our Public Portal also allows customers to make new support requests, sales enquiries or more depending on your configured ticket types and forms.
Knowledge Base Features
Control Visibility
Decide who can see articles, make them visible to just agents, the public, or both.
Article Sections
Split articles into sections, each with their own visibility permissions. Even limit section visibility by organisation.
Tagging
Tag your articles to make them easier to find. Users can see the tags to help them understand what the article is for.
Categorise
Put articles into categories and sub-categories to help users find what they’re looking for.
Related Articles
Relate articles to one another to help users work through your documentation.
Control Visibility
Decide who can see articles, make them visible to just agents, the public, or both.
Article Sections
Split articles into sections, each with their own visibility permissions. Even limit section visibility by organisation.
Tagging
Tag your articles to make them easier to find. Users can see the tags to help them understand what the article is for.
Categorise
Put articles into categories and sub-categories to help users find what they’re looking for.
Related Articles
Relate articles to one another to help users work through your documentation.
...for 14 days, then all features from just $19 per month